FAQs

Our jewellery is crafted from premium materials, including 925 sterling silver plated in 18k gold or platinum(rhodium) for a shiny and luxurious finish. We use sparkling cubic zirconia(CZ) and other gemstones, to ensure both timeless beauty and lasting durability.

Yes, our jewellery is designed with your comfort in mind. We use hypoallergenic materials to minimize the risk of allergic reactions, making our pieces suitable for sensitive skin.

Our collection features a blend of timeless classics and the latest fashion trends, ensuring you find pieces that match your personal style and stay in vogue.

Our jewellery is built to last. Each piece undergoes rigorous quality checks to ensure durability and resistance to tarnishing, fading, and wear. Enjoy the enduring beauty of our creations for years to come.

We don’t offer customization options at the moment, but we are planning to introduce them in the near future. Stay tuned for updates.

Absolutely! We offer complimentary gift wrapping. Simply contact us via email @geenarhendy.com for a gift wrap option.

To maintain the shine and lustre of your jewellery, clean it gently with a soft cloth and store it separately in the jewellery box or pouch we will provide. Avoid exposure to water, perfumes, and harsh chemicals to preserve its beauty.
Please refer to our jewellery care guide for more details.

We offer various shipping options to meet your needs. Standard shipping within Australia typically takes 3-5 business days. Express and international shipping options are also available. Visit our Shipping Policy page for more details.

We want you to be completely satisfied with your purchase. Please refer to our Return & Exchange Policy for more details.

We stand by the quality of our products. All our jewellery comes with a one-year guarantee against manufacturing defects. Shop with confidence knowing that we are committed to your satisfaction.